| Frequently Asked Questions
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Can I bring the urn that I bought from another supplier to the funeral home?
What is your return policy?
How do you charge for shipping?
What forms of payment do you accept?
Is it safe to enter my credit card and personal data online?
What is cremation?
What is your right if you choose cremation?
What is an urn?
How to select an urn?
Do you have engraving service?
How do I transfer ashes into an urn?
How to open and close an urn?
What is a keepsake urn?
Can I bring the urn that I bought from another supplier to the funeral home?
It is against the law for the funeral home to charge you a handling fee or refuse to accept any funeral merchandise purchased through a third party supplier.
What is your return policy?
Urns and keepsakes are personal products and we don't accept returns. You will be refunded if the item is defective or shipped as a result of our error. Refunds will be credited when items are received in expected new condition.
We recommend that you use tracking and insurance for the return shipment.
How do you charge for shipping?
Ground shipping to Continental U.S. and Canada addresses is free, with 7-10 business days delivery.
$20 shipping discount is offered to all UK orders.
Order by 12:00 pm EST for 2 Business day shipping: $44.95.
Order by 12:00 pm EST for next day delivery: $64.95.
All international customers must get a shipping quote with product code and your postal code by email to: allabouturns@gmail.com.
A shipping credit of $20 applies to customers from U.K.. This promotion does not have cash value and applies to both expediated and ground shipping with U.K addresses.
What forms of payment do you accept?
We accept Paypal and all major credit cards. All prices are in U.S. dollars.
Is it safe to enter my credit card and personal data online?
We partner with Paypal, a subsidiary of eBay Inc., to accept payment. Paypal has the most advanced encryption technology to protect your credit card and personal information. Your credit card information stays only at Paypal. We will be notified when your payment is cleared and your shipping information will be provided to us from Paypal.
What is cremation?
Cremation is an alternative to earth burial or entombment for the body's final disposition. It is a process of reduction of the body to ashes by fire.
The body is cremated shortly after death, without embalming. The cremated remains are placed in an urn or other container. No viewing or visitation is involved, although a memorial service may be held, with or without the cremated remains present. The remains can be kept in the home, buried or placed in a crypt or niche in a cemetery, or buried or scattered in a favorite spot. Direct cremation usually costs less than the traditional, full-service funeral. Costs include the funeral home's basic services fee, as well as transportation and care of the body. A crematory fee may be included or, if the funeral home does not own the crematory, the fee may be added on. There also will be a charge for an urn or other container. The cost of a cemetery plot or crypt is included only if the remains are buried or entombed. Funeral providers who offer direct cremations also must offer to provide an alternative container that can be used in place of a casket.
What is your right if you choose cremation?
Many families that opt to have their loved ones cremated rent a casket from the funeral home for the visitation and funeral, eliminating the cost of buying a casket. If you opt for visitation and cremation, ask about the rental option. For those who choose a direct cremation without a viewing or other ceremony where the body is present, the funeral provider must offer an inexpensive unfinished wood box or alternative container, a non-metal enclosure pressboard, cardboard or canvas that is cremated with the body.
Under the Funeral Rule, funeral directors who offer direct cremations:
- may not tell you that state or local law requires a casket for direct cremations, because none do;
- must disclose in writing your right to buy an unfinished wood box or an alternative container for a direct cremation; and
- must make an unfinished wood box or other alternative container available for direct cremations.
What is an urn?
An urn is a container to hold cremated remains. It can be placed in a columbarium or mausoleum, or buried in the ground.
Can I bring urns for travel by air?
As long as the container can pass the x-ray checkpoint without generating an opaque image. Thus, a medal urn is not allowed through the checkpoint. Your option is to undergo testing for explosive devices and transport it as baggage. Please remember to attach the permit given to you from the crematory to the bottom of the urn.
How to select an urn?
Urn is a special type of product that people don't buy regularly. There are a few things that you need to take into consideration:
Size. If you plan to place the urn in the niche, you need to know if the urn can fit in. Your retailer will provide you the height, width, and length of their products.
Capacity. A standard urn's capacity is at least 200 cubic inches. If the deceased was of big size, you need to take extra caution when shopping.
Material. The material of the urns usually has an emotional effect. Wooden urns are considered very traditional. There are many other materials such as marble, bronze, brass, glass, to name a few, that make the urns very elegant. If you plan to bury the urn, you have to know that wooden urns will fall apart in about 5-10 years. If you plan to keep it at home or in the columbarium, all the materials can last for a very long time.
Shape. The most traditional shape is the square shaped urns. Square shaped urns are mostly wooden. However, many people would choose other shapes that are largely available on the market.
Do you have engraving service?
Yes! Engraving is available on select products. You will see the engraving option in the detailed product window. Currently, all our full sized wooden urns can be engraved.
How do I transfer ashes into an urn?
The cremated remains are usually contained in a plastic bag that is in a temporary container. The ashes can be transferred directly in to the urn or a bag suitable to the urn.
How to open and close an urn?
Many urns open from the bottom with screws and some metal urns have threaded lids. Most urns can be permanently sealed with epoxy.
What is a keepsake urn?
Keepsake urns are not full size urns. They are designed for families wishing to memorialize scattering or to keep a portion of the cremated remains as a memento, or to give a small amount of the remains to someone.
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