Frequently Asked Questions
How to pour ashes into an urn?
Please use the attached article:
Can I order over the phone or by post?
Unfortunately, it is not possible. The only andsafest way to purchase our products is our online shop.We use up-to-date security features offered by top financial institutions.We caution against sending money or confidential information by telephone or post.
What forms of payment do you accept?
We accept all major credit cards like Visa, Mastercard, Discover, American Express, etc., as well as PayPal. We have implemented Payment Card Industry Data Security Standard, as well as the SSL certificates to protect our client’s safety. They are able to encrypt various data – from credit card numbers to passwords used for online transactions. We make sure all the sensitive forms on our website are protected with SSL technology to increase their security.
Our checkout process is very simple; once you add the cremation urn to your cart, all we need is your shipping and billing address(es), choice of shipping method (free ground shipping, expedited, etc.), and of checking out securely on our site or via PayPal.
We don’t need you to transfer money to your PayPal account; the money will be taken from your bank account or credit card. Amounts paid to your PayPal account can be transferred to your own bank account immediately.
PayPal ensures security. They never disclose any financial information to the vendor. PayPal has its own fraud prevention team to guarantee the safety of online payments. Also, PayPal can offer you a ‘buyer protection’.
Any goods eligible for PayPal buyer protection are insured for the full purchase price, free of charge.
We assure you that we will never sell your payment information, address, phone or other personal data to any third party without your consent. We track cookies and web beacons, like most web-based businesses.
Can you send me an urn catalogue?
The catalogue is only available in our online shop We do not maintain a paper catalogue as we are constantly updating and adding new items. Descriptions of our products are carefully prepared and if you need additional information on a particular product, please contact us.
Carrying ashes on a Ryanair flight
You should always check the rules for travelling with human ashes before planning a trip!
According to Ryanair regulations Ryanair, when boarding a plane, ashes must be placed in a container with a screw cap.
When travelling internationally, we also recommend that you contact the embassy of the country you are travelling to. The laws in that country may be completely different and you will avoid unnecessary problems.Which are cremation urns suitable for airline travel?
It must be an urn of a material that allows it to be screened by security screens. They can be plastic, wooden or lead-free ceramic urns. Out of respect for the deceased and their families, airport security does not open the container with ashes. This is why it is so important that the urn passes through an X-ray examination.
Flying with Cremated Ashes – What to Expect?
It is important to contact your airline and find out what procedures are for travelling with cremated human remains.
Some airlines allow the urn with ashes to be kept in hand luggage, others require the ashes to be sent via cargo.
By contacting the airline, you will not be held up and you will avoid unnecessary problems.When travelling, ashes must be kept in a lightweight, tightly sealed urn of a material such as wood or plastic. Avoid metal urns, as it may be difficult to x-ray the contents at check-in.Will my metal urn tarnish or rust?
Urns made of metal or similar materials may slightly rust or tarnish over time, which is a natural process. If this happens, cleaning and maintenance products designed for metal can be used to restore their original shine. Urns kept indoors, protected from moisture, will not be subject to rapid corrosion, unlike urns kept outside or in a grave. Changing weather conditions promote the deterioration of the material. In this case, we recommend using preservatives.
How do I clean my Urn?
The best and safest way is to simply wipe it with a dry cloth.
What is a companion urn?
Companion urn it is a large urn designed for two people. The volume of the urn is approximately 400 cubuc inches and will hold the ashes of two people.
What is a keepsake urn?
It is a small urn that holds a small portion of the ashes. It is often used to distribute the ashes of a deceased person to family members. It is often used to distribute the ashes of a deceased person to family members.
Keepsake usually has a capacity of 1-35 cubic inchesHow do I open a wood urn?
Many of our wooden urns open from the bottom. To open it, simply unscrew all the screws, insert the plastic bag with ashes and screw the bottom lid back on.
How do I seal the lid on an urn?
If you have placed ashes in a plastic bag in the urn, you do not need to seal it. However, if you decide to seal the lid, you can do so with a good quality silicone. You can buy such silicone at any home improvement or hardware store.
Carefully spread the silicone over the joint between the urn and the lid.Should I seal my cremation urn?
We usually receive the ashes in a plastic bag or a temporary urn. The best way is to leave them in this plastic bag and place them in the urn. If it is not possible to put them all in the urn, they should be sifted out as here.
If you decide to pour the ashes into the urn without the bag, seal the connecting parts with a suitable adhesive.What are my options for scattering ashes?
If you scatter ashes on your own land, you do not need anyone’s permission to do so. However, if you want to scatter ashes on private land, you can only do so with the permission of the owner, and on public land with the permission of an official authorised to make such decisions. When scattering ashes, pay attention to the following wind speed and direction. You can do it by the sea, by the river, from a cliff using a drone or helicopter. These are just some of the possibilities.
What can be done with cremated remains?
There are many options, limited only by law. Normally, ashes can be buried in a cemetery or on private land, scattered anywhere on the ground with the permission of the owner or manager of the land in question, kept at home or distributed to family members in smaller urns of the type keepsake.
What if I’m not comfortable handling the remains?
If handling the remains of a deceased person is too difficult for you, most funeral homes will put the ashes into an urn for you.
When you do not want to unseal the ashes received from the crematorium, we offer several urns to accommodate some “temporary urns”. This way, you can put in all the contents received from the crematorium without having to open it.How do I put the ashes inside the cremation urn?
It is easy to do this yourself. Method of pouring the ashes into the urn we present this on our instrucyional video.
If you are not comfortable with this situation, we can send the urn to the address you specify, directly to the crematorium. You will then be able to collect the ashes, which have already been transferred to a proper urn.How will I get the ashes from the crematorium or funeral home?
It depends on crematorium, what their standards are.
In most cases , you will receive the ashes packed in a plastic bag, placed in a plastic or cardboard urn. You can also take the purchased urn to the crematorium so that they can place the ashes in it immediately.Do I need to buy an urn from a funeral home or crematorium?
You can buy a cremation urn anywhere in the world and bring it to the funeral home or crematorium.
According to FTC Funeral rule , “a funeral supplier may not refuse or charge for the handling of a coffin (or urn) purchased elswhere.”What’s an urn’s weight?
The weight of the urn depends on the size and the material it is made from. Please note the product features in our online shop.
The weight of the product is indicated in each auction.What are cubic inches?
It is the unit of measurement of the volume of a cube. The volume of an urn is determined in cubic inches. To find the right urn volume, the body weight is converted in a ratio of 1:1. If you have any problems, please use our extensive calculator
HELP IN CHOOSING AN URN.What are urn sizes available?
Most urns dedicated to adult can hold up to 200 cubic inches (3,27 litres). Urns for the remains of two people are larger and can hold about 400 cubic inches (6.5 litres).
When sharing the ashes of a deceased person between family members or for burial purposes, we use smaller urns, keepsake.Which urn size should I choose?
When choosing an urn you need to pay attention to its volume. For example, for a child we need an urn with smaller capacity than for an adult.
The easiest way to choose an urn with the right capacity is to visit HELP IN CHOOSING AN URN, where you can easily calculate the capacity of an urn based on your body weight and we will provide you with urn suggestions tailored to your needs. It is a good practice to choose an urn with a slightly larger capacity, then you are sure that the ashes wil fit in the urn, even if the calculations wer not accurate.